why do I get an error the remote assistance connection to be established the remote host could not be resolved?

Legacy KB ID: 1201

Question

I get an error message similar to > Remote assistance connection could not be established because the remote host name could not be resolved what dose this mean?

Answer

Programs may potentially require ports to be manually opened so that the programs work correctly when Internet Connection Firewall (ICF) is in use either on the local computer or on the gateway computer. You may have to use this procedure if there is a service that is running on a computer that has ICF enabled that you want to make available to users on the Internet.


To manually open a port:


1.Click > Start and then click . My Network Places.

2.. Under > Network Tasks click > View Network Connections. (Or you can right-click > My Network Places on the desktop and then click > Properties.)

3. Right-click the > connection that you use for the Internet and then click > Properties.

4. Click the > Advanced tab and then click > Settings.


NOTE: If the Settings button is unavailable, ICF is not enabled on this connection and you do not have to open any ports (they are all already open).


5. Click > Add to open a new port.

6. In the > Description box, type a friendly name. For example type, File Sharing : Port 1731.

7. In the Name or IP address of the computer hosting this service on your network box, type > 127.0.0.1.


NOTE: You can specify the IP address of an internal computer; however, in most cases, you use 127.0.0.1.


8. In the > External port and > Internal port boxes, type the port number. In most cases, this number is the same.

9. Click either > TCP or > UDP, and then click > OK.

10. Repeat this process for each port to be opened.

How did we do?

Fatal Error (m=1477, l=5759, c=224, v=87)

Error message: 'Microsoft Visual C++ Runtime Library - Runtime Error!' when starting Reckon Accounts

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