Deleting a corrupt transaction in Reckon Accounts

Legacy KB ID: 5373

Question

How do I delete a corrupt transaction?

Answer

Open the transaction and click on Ctrl+D; or

Open a register, highlight the transaction and click Ctrl+D

The Issue

From time to time a transaction may become corrupt so that its values no longer reflect in the accounts of the company file. 

The common error message is “Reckon Accounts encountered a problem and needs to close.  We apologise for the inconvenience.”

The transaction needs to be deleted and re-entered.

Depending on the nature of the corruption the transaction can be opened and from there deleted.

Sometimes the corruption is severe and it will not open.  These transactions can still be deleted from the Balance Sheet Account Registers in which they appear.

Detailed Instructions.

Before commencing create a fresh backup of your company file.

To delete a transaction that has been opened, either:

1. Click on Ctrl+D; or

2. Edit > Delete transaction.

   Where “transaction” may be cheque, deposit, general journal, etc.

3.  Read the warning and click on OK to continue with the deletion.

To delete a transaction from a Register

1. List > Chart of Accounts

2. Identify the Register in which the transaction appears:

   1. Bill/Bill Payment – Accounts Payable

   2. Invoice/Receive Payment – Accounts Receivable

   3. Write Cheque/Make Deposit – Relevant Bank Account

   4. Inventory – Inventory Asset

3. Double click on the Account to open the Register

4. Highlight the transaction

5. Either, Ctrl+D or Edit>Delete transaction to delete it. 

6. Read the warning and click on OK to continue with the deletion.

You can now re-enter the transaction.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.