Cannot delete a Credit processed through Payment Services

Legacy KB ID: 3595

Question

I processed an Adjustment Note and paid it through Payment Services.  I need to delete it, but when I use Customer Refund through Payment Services I get the error: 

"Error Processing Transaction (105)

An error has occurred whilst processing your transaction - Credit error: V19R0FE5CB60 is a C transaction

Please Contact Customer Support on 1300 784 253."

Then I get the message "Are you sure you want to delete" and I can select Yes to delete.

Why can’t I delete the Adjustment Note in Payment Services?

Answer

Payment Services is managed by a 3rd party provider: PayPal.  Payment Services allows you to process a refund, but it does not allow you to delete that refund from the PayPal system. 

You will need to process an offsetting transaction to recover the funds. 

Detailed Instructions

Process a Sales Receipt for the amount of the credit and process it through Payment Services

1.    Create a Service Item called PS Refund Recovered and assign it to an appropriate income account;

2.    Open a Sales Receipt, select a Customer:Job and enter PS Refund Recovered as the item;

3.    Enter the amount of the refund in the Rate column.  Use the same tax code used in the original Sale and Refund;

4.    Tick the box Process credit card payment when saving and click Save & Close

5.    Complete the Payment Services details and wait for transaction to be processed.

The customer’s Credit Card account will now show a sale to offset the refund.  

Additional Note:

This transaction may incur a merchant fee.

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