Payroll v13 will not open.

Legacy KB ID: 2595

Question

I have installed Payroll 2004 (v13), when I double click my Payroll icon on my desktop Payroll 2003 opens, why?

Answer

When a new version of Payroll is installed the old version is not removed or upgraded. The shortcut on your desktop is for your previous version of Payroll.

A new shortcut needs to be created on the desktop for Payroll 2004 (v13).
To do this;
1) Select Start menu > Programs > Quicken Payroll Premier V13.
2) Right click 'Payroll Premier V13'.
3) Select Send To > Desktop (create shortcut).

A Payroll Premier V13 shortcut will be placed on the desktop.

The shortcut for the previous version of Payroll can be deleted.

How did we do?

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