Error c=258. Please restart QuickBooks and try again when printing or viewing report.

Legacy KB ID: 4765

Question

Why won’t QuickBooks print or allow me to view a report? It presents the error:  “C=258. Please restart QuickBooks and try again.”

Answer

The print files are corrupt.  Delete the print files: qbprint.qbp and wpr.ini.

Detailed Instructions

Windows 7 & Vista

C:\Users\All Users\Intuit\QuickBooks xxxx-xx and C:\Program Data\Intuit\QuickBooks xxxx-xx.

To search for these files:

1. Click the Windows Start menu and click on Computer

2. In the box Search Computer in the top right-hand corner of the screen, enter

QBPRINT.QBP and click on Enter

3. The search is finished when the coloured bar across the top reaches the right-hand side of the screen. All QBPRINT.QBP files will be listed on the screen.

4. Select all QBPRINT.QBP files and delete

5. Repeat these steps to delete WPR.INI.

Windows XP

C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks xxxx-xx (where X represents the year of QuickBooks product currently in use)

To Search for these files:

1. Click the Windows Start menu and select Search

2. Click All Files and Folders

3. Click More Advanced Options

4. Tick Search hidden files and folders and Search subfolders

5. In all or part of the file name field enter in QBPRINT.QBP

6. In the Look in Field choose Local Hard Drives (C:)

7. Click Search

8. Repeat for WPR.INI

Need more help?

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