Sales Order shows a balance after converted to a Tax Invoice

Legacy KB ID: 4134

Question

Why does the Sales Order Transaction listing in the Customer Centre show an open balance for a Sales Order that was fully converted to a Tax Invoice?  The Sales Order is marked ‘Invoiced in Full’.

Answer

This issue will be encountered when another item is added to the Tax Invoice generated from the Sales Order. 

The error is a benign error and affects only the Sales Order Transaction listing in the Customer Centre.  The Sales Order is correctly marked as ‘Invoiced in Full’ and other Sales Orders reports do not show the error.

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