How do I find the QBWIN.LOG (error log) for the Reckon Accounts Business Range (Desktop)

1. With the Reckon Accounts program active locate the QBWIN.LOG file.

·         While holding down the Ctrl key, press the numbers 1 and then 2 

·         This will display the Tech Help window

·         Select the Open File tab

·         Select QBWIN.LOG file as the file to be opened

·         Click the Open button and save the QBWIN.LOG file onto your Windows desktop

Or search manually for the QBWIN.LOG file.

Windows XP Users:

 Minimise Reckon Accounts. From the Start menu, select Search

 Click All files and folders. Fig.1

 In the All or part of the file name field, type qbwin.log and in the Look in field, select Local Hard Drives (C:) from the drop-down list. Fig.2

 Click More advanced options. Fig.2

 Select Search hidden files and folders. Fig.3

 Click Search

 Locate and double-click QBWin.log to open it in Notepad, Wordpad or similar text editor

C:\Documents and Settings\<username>\Local Settings\Application Data\Intuit\QuickBooks\log

Windows Vista Users:

 Minimise Reckon Accounts. From the Windows Logo, select Search

 Click Advanced Search

 From the Location drop down, select Local Hard Drives (C:)

 Tick Include non-indexed, hidden, and system files (might be slow)

 Type qbwin.log in the Search field

 Locate and double-click QBWin.log to open it in Notepad, Wordpad or similar text editor

C:\Users\<username>\App Data\Local\Intuit\QuickBooks\log

Windows 10/11 Users:

 Minimise Reckon Accounts. From the Windows Search field

 Type qbwin.log in the Search field

 Locate and double-click QBWin.log to open it in Notepad, Wordpad or similar text editor

2. Review the QBWIN.LOG file

Once the QBWIN.LOG opens, you will see something similar to the screenshot below. (Without the color-coded highlights)

Note: Warnings will mean that the verify process shows the ‘The data has lost integrity’ error message.

The highlighted items in the screenshot above are examples of what you need to look out for:

 The Type is the type of transaction – invoice, bill etc

 The txn# is the internal transaction reference number (this is not the actual invoice/bill or other user-entered reference number)

 The Date is the date of the Transaction. It may be shown in the USA or Australian date format

 The doc# is the document number of the transaction

 The Distrib accnt is an account used in the transaction

 The $ is the amount of the transaction

 The Other name is the name on the transaction

Use the information described in the log file to find the relevant transaction record in the Reckon Accounts data file.

When you have found the transaction, attempt to delete the transaction.

If the attempt to delete the transaction fails, then the problem will require a data file repair service.
Contact a Technical Support Team member for additional assistance as they can escalate the issue for further intervention and assistance by the Data Recovery Team. (Fees will apply)

If the affected transaction is able to be deleted without experiencing a crash, then you can re-enter the transaction afresh.

If there are any transactions linked to the damaged transactions, such as a payment, then the linked transaction may also need to be deleted and re-entered as well.

How did we do?

Reckon Accounts Business Range desktop or Reckon Accounts Hosted - Start a new file with no transaction history using the Clean Up Company function

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