Error when converting a Sales Order to an Invoice: This item was created from a Sales Order. You m

Legacy KB ID: 4989

Question

Why can’t I convert my Sales order to an Invoice?  I get the error:

This item was created from a Sales Order.  You must use a positive quantity.

I am entering a positive number.

 

Answer

This error will occur when the Tax Invoice has either an ordered quantity or an invoiced quantity exceeding the item limit for forms of 9,999,999.99.

You will experience this error when your Sales Order contains

·         A Group Item with a large order quantity that means the quantity for at least one component exceeds the Item limit of 9,999,999.99; AND

·         You are changing the quantity of the Group Item being invoiced on the Tax Invoice;

 

OR,

 

·       You are changing the quantity of the Group Item from a Sales Order where the component quantities were within limits, but change the quantity on the Tax Invoice to a quantity that will result in the component quantity exceeding the limit.

When you do not change the quantity on the Tax Invoice converted from a Sales Order, you do not get the error. 

 

Workaround

1.    Click on the top right X to delete this attempt to convert the Sales Order to a Tax Invoice;

2.    Open the original Sales Order and tick  the Closed check box at the bottom of the Sales Order to close this Sales Order;

3.    Create a new Sales Order, with the original date, for the invoiced quantities;

4.    Convert the Sales Order to a Tax Invoice.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or

Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Incorrect rounding on invoices when entering in certain quantities and amounts.

Removing the Australian Tax Total field from invoices

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