Special characters (###) appear when adding another Super item to a pay run

Legacy KB ID: 3655

Question

Why do I get special characters (###) when adding another Super item to a pay run?

Answer

You will experience this problem with Employees who have NO in the Super column of their Pay Rates tab of their employee file.  When you prepare a pay run and add the Super item, the special characters will generate. 

 

Solution

You can enter the correct figures into the field and continue with the payrun.

Go to the employee file and their Pay Rates tab and change the Super column from NO to YES.

How did we do?

Why does my WorkCover report shows zero amounts in the Workcover paid column(Payable)

Dates cannot be changed in reports.

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