There was a problem installing Microsoft Runtime Library (Error 1618 or 1612) when installing RAB
Legacy KB ID: 4848
Question
Why can’t I install Reckon Accounts? I keep getting errors that say:
Error: There was a problem installing Microsoft Runtime Library (Error 1618).
[Error:1612] There was a problem installing "Microsoft Runtime Library"
Error 1618. "ERROR_INSTALL_ALREADY_RUNNING".
Answer
The errors indicate there may be a problem with the Windows Installer module that Reckon Accounts/QuickBooks uses to install its files.
Please follow these steps until the issue is resolved, trying to install after every step.
Step 1: Reboot your PC and login as the Built-in Administrator.
See: Enabling the Built in Administrator in Windows (https://help.reckon.com/article/auhkjfj0om) for details.
Step 2: Check to see if there are any instances of MSIEXEC.EXE in the background
1. Press Ctrl+Alt+Delete and click Task Manager;
2. Click the Processes tab;
3. Click on the Image Name column to list processes in alphabetical order;
4. Scroll down the list. If there are any processes called MSIEXEC.EXE, click on them and click on the End Process button.
5. Close the Task Manager window and retry.
Step 3: Reinstall the Microsoft Runtime Libraries via the Microsoft Visual C++ Redistributable Package
1. Download the Microsoft Visual C++ Redistributable Package 2005:
2. Save the downloaded file to a convenient location (like your desktop)
3. When the download has completed, double-click the downloaded file named "vcredist_X86.exe" or "vcredist_X64.exe" and follow the onscreen instructions.
4. Restart your computer and install Reckon Accounts.
