Cannot Save or Print Reports in Reckon Accounts Desktop

Cannot Save or Print Reports in Reckon Accounts Desktop

Issue

When attempting to print or save a report in Reckon Accounts, the application may display a critical error and close unexpectedly. Some users may also see error 14528 02561.

In the reported case, the issue began after changing network equipment and moving to a Wi‑Fi-connected printer.

Quick Resolution

The most successful workaround identified was to temporarily change the Windows default printer to Microsoft Print to PDF or Microsoft XPS Document Writer and then retest printing from Reckon. If this works, the issue is likely related to the printer driver or printer configuration rather than the company file.

Diagnostic Flow

Can you print from other programs (e.g. Notepad)?

        │

        ├─ No

        │

        └─ Check Windows printer setup, network connection and printer drivers.          

        └─ Yes

         │

     ▼

    Change Windows default printer to:

    • Microsoft Print to PDF

    • Microsoft XPS Document Writer

              │

              ▼

    Test printing/saving report in Reckon

              │

    ┌────────┴────────┐

    │                  │

    ▼                  ▼

 Works           Still Fails

    │                  │

   ▼                   ▼

 Printer driver   Further investigation

 or printer       required.

 configuration

 issue.

Troubleshooting Steps

Step 1: Test Printing Outside Reckon

1. Open Windows Notepad.
2. Print a simple document.

If printing fails from other applications, the issue is likely Windows or printer-related rather than a Reckon issue.

Step 2: Change the Default Printer

1. Close Reckon Accounts.
2. Open Settings → Printers & Scanners.
3. Set one of the following as your default printer:
4. • Microsoft Print to PDF
   • Microsoft XPS Document Writer

These built-in Windows printers are useful for isolating printer driver problems.

Step 3: Retest in Reckon

1. Reopen Reckon Accounts.
2. Open the affected report.
3. Attempt to print or save the report.

If the report prints successfully, the issue is most likely being caused by the physical printer driver or network printer configuration.

If the Workaround Resolves the Issue

To restore normal printing:

1. Download and install the latest printer driver from the printer manufacturer's website.
2. Remove and re-add the printer in Windows.
3. Reconnect the printer to the network if applicable.
4. Set the printer back as the default device.
5. Retest printing from Reckon.

Additional Information

In the reported case, the following actions were attempted but did not resolve the issue:

• Restarting the Windows Print Spooler
• Deleting the QBPrint.QBP file
• Deleting the WPR.INI file
• Rebuilding the company file

Summary

If Reckon crashes when printing or saving reports, first test with Microsoft Print to PDF as the default printer.

If this succeeds, focus troubleshooting on the printer driver, Wi‑Fi printer configuration, or printer connection rather than the Reckon company file.