Unrecoverable Error when producing an 'Invoice Letter with Details' containing 1,012 characters in the Item Description

Issue

The software crashes when generating an "Invoice Letter with Details" if the item description within an invoice exceeds 1,012 characters. This affects both Reckon Accounts Desktop and Reckon Accounts Hosted.

The software is unable to handle descriptions that exceed a certain length, causing it to crash when trying to generate the invoice letter.

Workaround

1. Shorten the description: Make sure your item description is no longer than 1,010 characters.
2. Trim the text manually: Before generating the invoice letter, shorten the item description.
3. Split the description: If necessary, divide the long description across multiple item lines within the invoice.