Printer not activated -20 error when emailing or Save as PDF after upgrading to Windows 7 and later.
Legacy KB ID: 5101
Question
Why do I get the error “Printer not activated: -20” when I print from Accounts Business after upgrading my operating system to Windows 7 and later?
Answer
You’re experiencing this problem because in Windows 7 and later, a registry key the Reckon Accounts V4 PDF Converter (for 2014 edition) is not updated in the upgrade.
Workaround 1
Uninstall and re-install the Reckon Accounts PDF Converter.
Follow the guide on this KB: https://kb.reckon.com.au//issue_view.asp?ID=4546.
You must use a user account with Administrative permissions.
Workaround 2
Adjust permissions in the Registry.
1. On the Start screen type regedit;
2. Right-click on the found object regedit.exe and select Run as Administrator;
You may need to enter Administrative credentials;
3. Backup the Registry:
a. On the top menu line, click on File >Export;
b. Select a location (eg Desktop) to save the file and in the File Name box enter a name; (eg RegBackup);
c. In the Export Range section, click on All;
d. Click Save.
4. Open the key: HKey_Current_Config;
5. Right-click on Software and select Permissions;
6. Highlight the Users group and tick the box Full Control; Click OK to save and close the Registry.
Launch Accounts Business and try to print again.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
