Printer not activated -20 error when emailing or Save as PDF after upgrading to Windows 7 and later.

Legacy KB ID: 5101

Question

Why do I get the error “Printer not activated: -20” when I print from Accounts Business after upgrading my operating system to Windows 7 and later?

Answer

You’re experiencing this problem because in Windows 7 and later, a registry key the Reckon Accounts V4 PDF Converter (for 2014 edition) is not updated in the upgrade.

 

Workaround 1

Uninstall and re-install the Reckon Accounts PDF Converter.

Follow the guide on this KB:  https://kb.reckon.com.au//issue_view.asp?ID=4546.

You must use a user account with Administrative permissions. 

 

Workaround 2

Adjust permissions in the Registry.

Care
:  This step requires you to enter the Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident in making changes to your Registry please refer to your IT professional.

 

1.    On the Start screen type regedit;

2.    Right-click on the found object regedit.exe and select Run as Administrator;

You may need to enter Administrative credentials;

3.    Backup the Registry:

a.    On the top menu line, click on File >Export;

b.    Select a location (eg Desktop) to save the file and in the File Name box enter a name; (eg RegBackup);

c.    In the Export Range section, click on All;

d.    Click Save.

4.    Open the key: HKey_Current_Config;

5.    Right-click on Software and select Permissions;

6.    Highlight the Users group and tick the box Full Control; Click OK to save and close the Registry. 

 

Launch Accounts Business and try to print again. 

 

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

Tax Liability Report showing no amount or 0.00 when there should be an amount

Reckon Accounts Desktop: RESC amount on STP is incorrect or is added to the Gross

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