Reckon Accounts is unable to detect an installation of Microsoft Internet Explorer

Background

Microsoft changes

In May 2021, Microsoft announced that Internet Explorer (IE) 11 desktop application will be retired and be out of support as of 15th June 2022.

As announced, the Internet Explorer 11 desktop application will be disabled/removed on the Windows feature for certain versions of Windows 10 and officially replaced with Microsoft Edge with IE mode.

Much like other desktop applications, Reckon Accounts Business Range has used the embedded Internet Explorer for certain features and functionalities.

Following the Microsoft announcement, the Reckon Accounts were updated to be compatible with these technical changes. However, there are certain features that are still being investigated for future enhancements due to their complexities and still have dependencies on IE.

Updated Reckon Accounts versions:

  1. Reckon Accounts Business Range 2022 Release 1 (March 2022 Release)
  2. Reckon Accounts Business Range 2022 Release 2 (June 2022 Release)

REFERENCE
Internet Explorer 11 desktop app retirement FAQ

Effect of the change

Feature will not operate correctly

Certain features within Reckon Accounts will fail to open.

The following message will appear:


How do you want to open this file?

Certain features within Reckon Accounts will need to be set with a default app using a browser.

The following message will appear:


Previous Reckon Accounts versions

Any prior versions before Reckon Accounts 2022 installed in Windows 10 and Windows 11 will fail to open due to existing functional dependencies with Internet Explorer.

The following message will appear:

The following Legacy KB - 4374: This version of Reckon Accounts requires Microsoft Internet Explorer 6.0 (or later) was also updated.


See the Features List provided below.


Affected features

The following features listed were tested within Reckon Accounts 2022.

Features dependent on IE

AREA

FEATURE

LOCATION

Audit Company File

Display Exception Report

File > Audit Company File > Data Auditor

Accountant's Copy

  • View/Export Changes for Client
  • Import Accountant's Changes
  • File > Accountant's Copy
  • File > Accountant's Copy > Client Activities

Planning & Budgeting

Decision Tools

Company > Planning & Budgeting > Decision Tools

Online Banking Centre

  • Preview ABA File
  • ABA File History

Banking > Online Banking Centre

Write Cheques

Order Cheques

Banking > Write Cheques

Employees

Employee Organiser

Employees > Employee Organiser

Employees

CDEP Payments

Employees > Process CDEP Payments

Customers

Credit Card Payments

Customers > Accept Credit Card Payments > Process Credit Card Payments

Reports

Report Centre

Reports > Report Centre

Reports

BAS Report

Reports > Tax >  Simplified BAS/IAS > Lodge

Contractor

Job Costing Centre

Contractor > Job Costing Centre

Features that can open after selecting a browser

AREA

FEATURE

LOCATION

Audit Company File

Get Latest Tax Tables

File > Audit Company File > Company File Actions > Get Latest Tax Tables

Tax Table Information 

  • Info
  • Tax Table Info

Employees > Tax Table Information

Suppliers

Taxable Payments (TPAR)

Suppliers > Tax Activitites > Process Taxable Payments

Customers

Credit Card Payments

Customers > Receive Payments > Enable Process credit card payment when saving


Workaround

The following steps can be performed that will help you to re-enable or reinstall Internet Explorer on your Windows 11 or Windows 10 computer.

Windows 11

Enable the Internet Explorer Mode feature
  1. Click on the Windows Start and go to Settings
  2. Select Apps and choose Optional features
  3. Click on View features on Add an optional feature

  1. Type 'Internet Explorer' on the Search field
  2. Place a tick on the checkbox then click on Next
  3. Then click on Install

  1. Restart your computer
  2. The features listed above will now work

Windows 10

Enable Internet Explorer 11 feature via Control Panel
  1. Open the Control Panel
  2. Navigate to Programs > Programs and Features
  3. Select Turn Windows features on or off on the left pane
  4. Place a tick on Internet Explorer 11 and click OK

  1. After the process, click on Restart now
  2. The features listed above will now work
If the Internet Explorer option is not present in the Windows feature or it was not installed properly, continue below.

Reinstall the Internet Explorer 11 feature
  1. Click on the Windows Start and go to Settings
  2. Select Apps
  3. Under Apps & features, select Optional features

  1. Click on Add a feature
  2. Type 'Internet Explorer' on the Search field
  3. Place a tick on the checkbox then click on Install

  1. Restart your computer
  2. The features listed above will now work

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Error 1904 when installing Reckon Accounts on the same PC with MYOB Account Edge installed.

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