Reckon Accounts is unable to detect an installation of Microsoft Internet Explorer
Background
Microsoft changes
In May 2021, Microsoft announced that Internet Explorer (IE) 11 desktop application will be retired and be out of support as of 15th June 2022.
As announced, the Internet Explorer 11 desktop application will be disabled/removed on the Windows feature for certain versions of Windows 10 and officially replaced with Microsoft Edge with IE mode.
Much like other desktop applications, Reckon Accounts Business Range has used the embedded Internet Explorer for certain features and functionalities.
Following the Microsoft announcement, the Reckon Accounts were updated to be compatible with these technical changes. However, there are certain features that are still being investigated for future enhancements due to their complexities and still have dependencies on IE.
Updated Reckon Accounts versions:
- Reckon Accounts Business Range 2022 Release 1 (March 2022 Release)
- Reckon Accounts Business Range 2022 Release 2 (June 2022 Release)
Effect of the change
Feature will not operate correctly
Certain features within Reckon Accounts will fail to open.
The following message will appear:
How do you want to open this file?
Certain features within Reckon Accounts will need to be set with a default app using a browser.
The following message will appear:
Previous Reckon Accounts versions
Any prior versions before Reckon Accounts 2022 installed in Windows 10 and Windows 11 will fail to open due to existing functional dependencies with Internet Explorer.
The following message will appear:
See the Features List provided below.
Affected features
Features dependent on IE
AREA | FEATURE | LOCATION |
Audit Company File | Display Exception Report | File > Audit Company File > Data Auditor |
Accountant's Copy |
|
|
Planning & Budgeting | Decision Tools | Company > Planning & Budgeting > Decision Tools |
Online Banking Centre |
| Banking > Online Banking Centre |
Write Cheques | Order Cheques | Banking > Write Cheques |
Employees | Employee Organiser | Employees > Employee Organiser |
Employees | CDEP Payments | Employees > Process CDEP Payments |
Customers | Credit Card Payments | Customers > Accept Credit Card Payments > Process Credit Card Payments |
Reports | Report Centre | Reports > Report Centre |
Reports | BAS Report | Reports > Tax > Simplified BAS/IAS > Lodge |
Contractor | Job Costing Centre | Contractor > Job Costing Centre |
Features that can open after selecting a browser
AREA | FEATURE | LOCATION |
Audit Company File | Get Latest Tax Tables | File > Audit Company File > Company File Actions > Get Latest Tax Tables |
Tax Table Information |
| Employees > Tax Table Information |
Suppliers | Taxable Payments (TPAR) | Suppliers > Tax Activitites > Process Taxable Payments |
Customers | Credit Card Payments | Customers > Receive Payments > Enable Process credit card payment when saving |
Workaround
Windows 11
Enable the Internet Explorer Mode feature
- Click on the Windows Start and go to Settings
- Select Apps and choose Optional features
- Click on View features on Add an optional feature
- Type 'Internet Explorer' on the Search field
- Place a tick on the checkbox then click on Next
- Then click on Install
- Restart your computer
- The features listed above will now work
Windows 10
Enable Internet Explorer 11 feature via Control Panel
- Open the Control Panel
- Navigate to Programs > Programs and Features
- Select Turn Windows features on or off on the left pane
- Place a tick on Internet Explorer 11 and click OK
- After the process, click on Restart now
- The features listed above will now work
Reinstall the Internet Explorer 11 feature
- Click on the Windows Start and go to Settings
- Select Apps
- Under Apps & features, select Optional features
- Click on Add a feature
- Type 'Internet Explorer' on the Search field
- Place a tick on the checkbox then click on Install
- Restart your computer
- The features listed above will now work
Need more help?
Ask the Reckon Community at: https://community.reckon.com/
Or Log a Support Ticket: https://www.reckon.com/au/support/
