QuickBooks could not locate a valid Installation Key Code

Legacy KB ID: 689

Question

When attempting to open QuickBooks for the first time using Microsoft® Windows® 2000, Windows XP, or Windows NT® 4.0, why do I receive the following warning? QuickBooks could not locate a valid Installation Key Code

Answer

Microsoft® Windows XP Home or Windows XP Pro not on a network To resolve this issue in Windows XP Home or Windows XP not on a network, you will need to set the permission level to Computer Administrator. 1. Log on to your computer as the local administrator. 2. On the taskbar, click the Start button and choose Control Panel. Click User Accounts. 3. Under or pick an account to change, is the user listed? 4. If the user is listed, click that user, and skip to Step 5. 5. If the user is not listed, click Create a new account under Pick a task. 6. Enter the user name and click Next. 7. In the Pick an account type window, choose Computer administrator, and then click Create Account. Microsoft® Windows® 2000 or Windows XP on a network To resolve this issue in Windows 2000 or Windows XP, set up each user of this computer with group memberships of Standard user or Other: Administrator permission level. To accomplish this: 1. Log on to the system as a local administrator. 2. On the taskbar, click the Start button, choose Settings, and then choose Control Panel. (For Windows XP: Click the Start button and choose Control Panel.) 3. Double-click Users and Passwords. (For Windows XP: Click User Accounts.) 4. Under Users for this computer: is the user listed? 5. If the user is listed, click Properties. Skip to Step 5. 6. If the user is not listed, click Add, enter the user's login and network domain, and then click Next. 7. You are now at the Access Level/Group Membership assignment window. Choose either Standard or Other: Administrator. 8. Click Finish or OK. Microsoft® Windows NT® 4.0 To resolve this issue in Windows NT 4.0: 1. Log on to the computer using an administrator account. 2. Update QuickBooks to the latest release. Note: Because of the complexity and variety of possible configurations, we are unable to provide support for specific Microsoft operating system issues. If you need further assistance with permission levels and user accounts with your Microsoft operating system, please check with: Your system or network administrator (if you have one). Microsoft technical support. A local computer consultant.

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