Error (-6177,0) when logging onto Reckon Accounts Hosted

Legacy KB ID: 4109

Question

Why do I get the error (-6177,0) when I try to log onto Reckon Accounts Hosted? 

Answer

This error occurs because the <companyfile>.qbw.nd file is damaged. 

Workaround

1. Ensure that no user is logged onto the file;
2. Open Reckon Accounts  Hosted to the No Company Open screen;
3. File > Open or Restore a Company File > Open a Company file (.qbw);
4. In Files of type click the dropdown arrow and select All Files;
5. Hover your mouse over <companyfile>.qbw.nd; where <companyfile> represents the name of your company file. And click on F2 to activate Windows’ Rename function.

1. Move the cursor to the end of the filename and add: .OLD.  Your file should now read <companyfile>.qbw.nd.OLD;
2.   Wait a couple of minutes for the new <companyfile>.qbw.nd file to be created;
3.    Select your <companyfile>.qbw to open;
4.    You may get a warning with error code (-6129,-101).  This is a benign message.  OK the message and open your company file again.  This message may appear a couple of times; click OK and open your company file.

After your file is opening successfully you can delete the renamed file:

1. File > Open or Restore a Company File > Open a Company file (.qbw);
2. In Files of type click the dropdown arrow and select All Files;
3. Hover your mouse over <companyfile>.qbw.nd.OLD
4. Press the Delete button to delete the <companyfile>.qbw.nd.OLD file.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/