Error (-6177,0) when logging onto Reckon Accounts Hosted

Legacy KB ID: 4109

Question

Why do I get the error (-6177,0) when I try to log onto Reckon Accounts Hosted? 

Answer

This error occurs because the <companyfile>.qbw.nd file is damaged. 

 

Workaround

1.    Ensure that no user is logged onto the file;

2.    Open Reckon Accounts  Hosted to the No Company Open screen;

3.    File > Open or Restore a Company File > Open a Company file (.qbw);

4.    In Files of type click the dropdown arrow and select All Files;

5.    Hover your mouse over <companyfile>.qbw.nd

a.    where <companyfile> represents the name of your company file.

b.    Care:  DO NOT hover over <companyfile>.qbw which is your company file.

And click on F2 to activate Windows’ Rename function.

6.    Move the cursor to the end of the filename and add: .OLD.  Your file should now read <companyfile>.qbw.nd.OLD;

7.    Wait a couple of minutes for the new <companyfile>.qbw.nd file to be created;

8.    Select your <companyfile>.qbw to open;

9.    You may get a warning with error code (-6129,-101).  This is a benign message.  OK the message and open your company file again.  This message may appear a couple of times; click OK and open your company file.

 

After your file is opening successfully you can delete the renamed file:

a.    File > Open or Restore a Company File > Open a Company file (.qbw);

b.    In Files of type click the dropdown arrow and select All Files;

c.    Hover your mouse over <companyfile>.qbw.nd.OLD

d.    Press the Delete button to delete the <companyfile>.qbw.nd.OLD file.

 

How did we do?

Server error in ‘/login’ Application

Reckon Accounts Hosted screen continually freeze (locks up) while in a session

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)