Cannot backup Quicken File to ReckonTools Online Backup

Legacy KB ID: 3893

Question

Why can’t I backup my Quicken file to ReckonTools Online Backup?  I sometimes get the error “File NOT backed up”.  The ReckonTools Online Backup login screen does not appear. 

Answer

This problem may develop where:

·         the file name is longer than 5 characters.

·         There is a Buy transaction to an investment account before the Opening Balance date

 

Workaround 1:  rename the file to 5 or less characters

 

Workaround 2:

1.    Validate the file:

a.    File > File Operations > Validate

b.    Click Browse to select the file to validate > OK

c.    When validate is complete, proceed to Super-Validate:

File > File Operations > hold down Ctrl+Shift keys and select Validate > select file > OK

2.    Backup the file – it should save locally and to ReckonTools Online Backup.

 

How did we do?

No response when selecting Internet Connection Setup menu option.

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