Reckon Accounts Desktop: Could not print to printer error

Legacy KB ID: 3577

Question

Why do I get the error: "Could not print to printer. Check your printer selection. Printing may have been cancelled from another program"?

Answer

There are two reasons for this error appearing:

1. Reckon's printer registry files have been damaged or corrupted; or
2. The Reckon Accounts PDF Converter has been damaged or corrupted.

Step 1: Fixing the printer files

To fix Reckon's printer registry files, you will need to do the following:

1. Close down Reckon Accounts.
2. Open up your Windows File Explorer.
3. In the View tab, toggle Show Hidden Items.
4. Go to your C:\ Drive.
5. Access ProgramData.
6. Go to Intuit, then access Reckon Accounts 202X (where X is your year edition).
7. Find these two files:
   1. QBPrint.QBP
   2. WPR.INI
8. Delete these files.
9. Run Reckon Accounts.

If you continue to encounter this error, continue on to Step 2.

Step 2: Correcting the PDF Converter.

1. Close Reckon Accounts Desktop.
2. Open your Control Panel.
3. Go to Devices and Printers.
4. Right-click on the Reckon Accounts PDF Converter, and view the printer queue.
5. Delete items in the queue.
6. Right-click Reckon Accounts V5 PDF Converter, and select Set as default printer.
   1. You will receive a Warning box with an Asterisk symbol – click on it;
   2. Click on the option to Fix;
   3. When the process finishes set the Reckon Accounts V5 (or V505) PDF Converter as the default printer.
7. Now set your normal printer as default.
8. Close the Devices and Printers module.

Attempt sending an email from Reckon Accounts Desktop again. 

If this did not fix the issue, continue below.

Step 3: Uninstalling/Reinstalling Amyuni PDF Converter

You can find our guide on uninstalling and reinstalling the Reckon Accounts V5 PDF Converter/Amyuni PDF Converter here: https://help.reckon.com/article/g7yinp8bkl

Need more help? Ask the Reckon Community at: https://community.reckon.com/reckon.