Group item rate used on sales order does not print out on invioce.
Legacy KB ID: 1830
Question
When entering a Group item in a sales order and converting it to an invoice, why does the rate from the sales order not print out on the invoice generated?Answer
This only would only occur when you have the tax preferences set to Net rather than Gross. This issue has been escalated for further investigation.
To resolve this; set your tax preferences from Net to Gross in the Sales Figures section. Note: you must login as the Administrator in the company data file.
- Click on the Edit menu and choose Preferences
- Scroll down the list and click on the Tax icon
- In the company preferences tab click the Gross (Inclusive of GST) radio button
- Click OK
