Partial Black Screen on Reckon Accounts Hosted
Legacy KB ID: 5392
Question
Why is part of the Reckon Accounts Hosted screen black?
Answer
Disable the Color Enhancer extension.
The issue
The chrome color Enhancer is an extension to assist colour-blind users experience the colour on the screen better.
Its programming conflicts with the Hosted display through the Chrome browser.
Steps to disable the Chrome Color Enhancer
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Logout of Reckon Account Hosted
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Close all Chrome tabs and return to the Google home page.
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In the Address Bar, type in chrome://plugins/
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Scroll down your list of plugins to Color Enhancer and click on Disable;
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Return to the Chrome Home Page.
Launch Reckon Accounts Hosted and you should see it display fully.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.
