Important information about your data service

Time Zones:

Since we are in Sydney, times are in Australian Eastern Daylight-Savings Time.

Payment currency and methods

All fees are in Australian Dollars. 

For express case options, payment is via credit card only.

For payments via EFT/Direct Deposit, we will return the reconstructed file once the payment has arrived in our account.

For Australian customers, amounts are tax inclusive in Australian Dollars.

For overseas customers, amounts are tax exclusive in Australian Dollars. 

Multiple data file submission:

Provide us with a list showing the order of priority, so we know which files you need returned sooner.

For each data file indicate the selected service option.

Service commencement:

The case will enter the service queue once we have received the data file that will undergo the service, along with the completed order form and payment details if applicable.

Weekends and public holidays are not counted towards the elapsed service days indicated in our any time frames for analysis or repairs.

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