Reckon Personal backup does not include attachments

Legacy KB ID: 4741

Question

Why is Reckon Personal not including my attachments in the regular backup anymore?

Answer

If you receive an error “File NOT backed up” when your regular backup completes, any attachments will not be included in the backup. 

The “File not backed up” message is generally a benign message and results from the file name being longer than 8 characters.  Your Reckon Personal files are backed up.  However, folders like Attach for attachments are not included when this message is generated. 

Your filename may have been shorter than 8 characters, but if you restored a backup that included the date of the backup, you are now using a file that has a name longer than 8 characters. 

Workaround

Rename your data file and backup again. 

1.    From the File menu, choose File Operations, and then choose Rename.

2.    In the Rename Reckon Personal File window, select the file.

3.    Enter a new name for the file in the New Name for Reckon Personal File field. Make sure that the new name is less than eight characters long, does not contain any non-alphanumeric characters, or spaces.

4.    Click OK.

If you have now lost attachments, refer to https://kb.reckon.com.au/issue_view.asp?ID=4739 for further instructions.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/