Ageing Summary shows $0.00 in total Column

Legacy KB ID: 165

Question

Why do I have customer's appear in the Ageing Summary report when they have a balance of $0.00?

Answer

This happens when the customers have OPEN invoices and credit notes for the same amount. (eg. Invoice for $50.00 and a credit note for $50.00, the balance is $0.00 BUT the invoice is still open, thus it will show on the ageing summary). To fix this assign the credit note to the invoice.

How did we do?

ATO requires you to complete F2, F3 and F4 fields

Reckon Accounts hangs when Toggling between editions

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)