Ageing Summary shows $0.00 in total Column

Legacy KB ID: 165


Why do I have customer's appear in the Ageing Summary report when they have a balance of $0.00?


This happens when the customers have OPEN invoices and credit notes for the same amount. (eg. Invoice for $50.00 and a credit note for $50.00, the balance is $0.00 BUT the invoice is still open, thus it will show on the ageing summary). To fix this assign the credit note to the invoice.

How did we do?

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