Unrecoverable error when trying to open the Memorised transaction list.

Legacy KB ID: 5730

Question

I’m getting Unrecoverable Error: Verify list Memorised Transaction: Display index invalid.

You might also get following error when performing a verify:

- Error: Verify list Memorised Transaction: List thinks there are 21 non-deleted elements. There are actually 20 non-delete elements.

and

- Error: Verify list index Memorised Transaction: Invalid index entry 21 for record 27.

Applies to:

Reckon Accounts Business and Hosted.

Answer

1)      Rebuild the data file. This will re-calculate the total of non-deleted elements.

a.       Go to File Menu -> Utilities and Rebuild Data.

b.       You will get a prompt to backup the data before Rebuild. Press OK to backup.

c.       Select the folder location, where you would like to save a backup.

d.       Select the Option to No Verification. On the Backup options window.

e.       Press OK to complete the process.

2)      Open the Memorised Transaction List (Lists > Memorised Transaction List) and resort the list. (View menu > Re-sort List)

3)      Perform a Verify (File > Utilities > Verify Data). Select the Complete Verification option.

Once done, check the QBWIN.LOG file again. Reckon Accounts should detect no problems with the data.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

How did we do?

Memorise a cheque without a number.

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