Problems receiving emails or messages end up in junk mail folder

If our messages relating to your Data Recovery or Data Migration case have not reached your inbox we recommend that you:

1. Check your junk mail folder.
2. Provide us with an alternative email address we can reach you on.
3. Add our email addresses to the safe sender or contact list in your email software.

data.recovery@reckon.com

reckonmigration@reckon.com

Messaged with a valid case tracking reference are appended to your existing case.

We recommend that you reply to the emails we have sent you that already contains a valid case tracking reference number in the subject line. (it is the text with the format RKN:XXXXXXXXXXXXXXXXXXX)

Messages without a valid case tracking reference end up in an inbox to be sorted resulting in delays or in some situations end up in the junk email folder with no response.

Here are some example guides on how to add our email address to your email software's safe senders list.

http://whitelist.guide/outlook

http://whitelist.guide/gmail

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/