Support for Reckon One
This article explains the avenues for getting help and support in using Reckon One.
Within Reckon One
You can access support from within Reckon One by clicking on the question mark support icon. Here you'll find links to various resources such as our Help Centre, How-to videos, community and contact us pages, including our new Live Chat box.
Live Chat Support
Need assistance or have technical questions that you would like answered in real time? Our new Live Chat feature is here to help! Simply click the chat box on the right-hand side at any time, and our team will be ready to assist you with any technical enquiries you may have.
How-to tutorial videos
You can access our vast playlist of How-to tutorial videos to help you get started with using Reckon One.
In the Reckon Community
You can view and join the Reckon Community where you can post, participate and follow questions and conversations. Join for free and manage your email preferences easily, just click on Register and follow the prompts.
Log a support ticket
You can submit a support ticket through our system, allowing you to report issues, check the status of your ticket, and communicate directly with our support agents.
Submitting a feature request or idea
If there is a feature / idea you would like to have in Reckon One, you can raise it on Reckon Ideas Portal with other Reckon One users and Reckon product development team.
Contact Us
If none of the options above helped you, please contact us to speak over the phone with one of our customer service representatives to assist you.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonone
Or
Log a Support Ticket: https://www.reckon.com/au/support/
