When opening payroll wrong company appears

Legacy KB ID: 2281

Question

When launching the Payroll Premier Software, the displayed company file is not the intended one

Answer

Follow the steps as advised below to resolve the issue:

  • Go to your start menu.
  • Find the "Files" or "Folders" option.
  • Search for a file named "qcompany.tps".
  • Once you find a match, delete this file from the correct version folder.
  • Open the Payroll Premier software.
  • It will ask you to "Please select a company file to open."
  • Select the correct company file from the options provided.

How did we do?

The Company file open in QuickBooks is different to the specified QuickBooks file

When archiving a Payroll Premier company file a message appears: "This is the sample company file".

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