Cannot see mapped network drives when using Windows 10

Legacy KB ID: 5341

Question

I have upgraded to Windows 10 and now I cannot see the mapped network drives that contain my company files.  How can I access them?

Answer

The manner in which Windows 10 manages Administrator permissions means that when a programme is run with elevated privileges (Run as Administrator), mapped network drives are not visible.

A tweak in the Registry will make these mapped network drives visible again. 

 

Detailed Instructions:

Care:  These instructions will ask you to make adjustments to your computer’s registry.  Changes made here, if not done correctly, may impede the performance of your PC.  If you are not confident in making such important adjustments Reckon recommends you contact your IT Professional.

 

Configure the EnableLinkedConnections registry value:

  1. Create a backup of your registry:
    1. Start > type regedit > Enter
    2. On the top menu line, click on File and then Export
    3. Select a location for the file and enter a name;
    4. In the Export Range, click on All
    5. Click Save
  2. Click the Start button, type regedit in the Start Search box, and then press the Enter key;
  3. Locate the key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

and right click it;

  1. Point to New, and click DWORD Value.
  2. Type: EnableLinkedConnections, and press Enter;
  3. Right-click EnableLinkedConnections, and click Modify;
  4. In the Value data box, type 1, and then click OK;
  5. Exit Registry Editor, and then restart the computer.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

What activities can't be performed in multi-user mode?

Error: Connection Has Been Lost, when working on a company file

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