After installing Quicken Payroll the tax scales are missing

Legacy KB ID: 2255

Question

After installing Payroll, the tax scales are missing, and when I go through Help and select About nothing happens. Also, when I open the Help file it asks for a destination directory.

Answer

It might be a software issue which has been caused due to any Background app running or any Virus scanners running during the installation.

You will have to Un-install and Re-install Payroll. Make sure there are no background applications or virus scanners running during the installation.

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