Multiple copies of the same Payment Summary email

Legacy KB ID: 3748

Question

Why do I have multiple copies of the same Payment Summary email in the Forms to Send Window?

Answer

Each time you view Email Payments Summary screen, tick an employee and click on OK, an email will be created and placed in the Forms to Send Window, waiting for your instruction to send it. 

If you have made a payment summary selection and did not complete the task, and if you have done this a number of times, then you will have an email for each selection you made. 

Reckon Accounts is functioning correctly, creating an email for each of your selections and awaiting your command to send them.

 

To clear the Select Forms to Send window

·         Open the Select Forms to Send window;

·         Highlight the first duplicate email and click on Remove; click Yes to remove;

·         Repeat for each unwanted email.

 

If there are too many emails to clear individually

1.    Disconnect your computer from the internet.

2.    In Reckon Accounts Open the Select Forms to Send window and send all emails.

3.    Go to your email program and view the Outbox – the emails from Reckon Accounts will be listed there, waiting for an internet connection.

4.    Delete multiple instances of emails and any other emails that are not required.

5.    Reconnect your internet.  Click on ‘Send All’ function to send the emails in the Outbox.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

Error code -60 - unable to Save as PDF or email in Reckon Accounts Business 2016 R2

Adjustment note print out is incorrect when printed through print forms area

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