Cannot email an invoice – no default email client or cannot fulfill the messaging request

Legacy KB ID: 4853

Question

Why can’t I email my invoice from Reckon Accounts Home & Business?  I get the error:

Microsoft Office Outlook

Either there is no default mail client of the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client. 

Outlook is my default email client.

 

Answer

You may experience this issue when

·         Outlook 64-bit system is installed

·         Key registry entries for Outlook have become corrupt

 

Workaround

Step 1: Check integrity of Outlook:

1.    In Windows Explorer right-click any file, select Send to and select mail recipient;

2.    If an email form opens with the file attached, then Outlook is working properly.  Go to Step 2.

3.    If an email form fails to open, then Outlook has become corrupt.  Go to Step 3.

 

Step 2:  Save as PDF and separately attach it to an email

1.    In Accounts Home & Business, save the invoice as PDF:

a.    With the Invoice open, File > Save As PDF;

    1. Save to a convenient location
  1. Attach the file to your email.

 

Step 3:  Uninstall Outlook and reinstall the 32-bit version.

If the problem persists, please follow this Microsoft knowledgebase article to repair key Registry entries:  https://support.microsoft.com/kb/813745

If you are not confident carrying out this step please refer to your IT professional.

 



Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

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