Cannot save as PDF or email from Quickbooks due to printer port assignment ( Nul Port )

Legacy KB ID: 4312

Question

How can I re-assign the OneNote printer so that is does not interfere with Reckon Accounts’ emailing and Save as PDF functions?

Answer

Office 2010 installs the OneNote printer that appears in the Devices and Printers panel.  This printer is required for a number of Offie applications to work properly even if the OneNote application is not installed or used.  Its configuration can under some conditions interfere with the email and Save as PDF functions in Reckon Accounts.

Re-assigning the OneNote Printer to a dedicated printer port can resolve these issues.

 

Detailed Instructions


Note for Reckon Accounts business 2013 users.

Accounts Business 2013 uses the QuickBooks V4 PDF Converter.  Wherever
QuickBooks V303 PDF Converter is used in this note, substitute QuickBooks V4 PDF Converter.

Also, for Amyuni Document Converter 300, substitute Amyuni Document Converter 400.

Where a directory path is mentioned, and the path contains …\Quickbooks 20xx-xx\..., use …
\ReckonAccounts 2013\....



Windows Home Edition users must carry out these steps logged onto the PC as the Built-in Administrator.  To Log in as the Built-In Administrator:

a.    Click on Start > All Programs > Accessories;

b.    right click Command Prompt and left click Run as administrator;

c.    to turn on the built-in administrator, type:  net user administrator /active:yes

[When you have completed all actions, turn off the built-in administrator by typing:  net user administrator /active:no ]

 

1.    Start > Devices and Printers;

2.    Right click on Send to OneNote > Printer Properties > Ports >

a.    (This is assigned to the “NUL” port;);

b.    Assign Send to OneNote to an empty LPT Printer Port > Apply and OK;

3.    Right click on QuickBooks V303 PDF Converter>Printer Properties> Ports>

a.    (This is assigned to LPT1 Printer Port;);

b.    Assign QuickBooks V303 PDF Converter to the NUL port (where OneNote used to be), Apply and OK;

4.    In Windows Explorer, navigate to the relevant folder for your operating system. QuickBooks 20xx-xx relates to your version of QuickBooks, i.e. QuickBooks 2011-12:-

Windows XP - C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 20xx-xx

Vista - C:\ProgramData\Intuit\QuickBooks 20xx-xx

Windows 7 - C:\ProgramData\Intuit\QuickBooks 20xx-xx

If you cannot see these folders, then they are hidden.  So see hidden folders:

Windows XP: 

a.    Click on the Windows Start button and My Computer;

b.    On the top menu line, click on Tools and select Folder Options;

c.    Click on the View tab;

d.    In the larger Advanced Settings box find the entry Hidden files and folders;

e.    Click the radio button Show hidden files and folders then OK;

Windows Vista & 7:

    1. Click on the Windows Start button and Computer;
    2. Click on the Organize button in the top left hand corner;
    3. Select Folder and Search Options;
    4. Click on the View tab;
    5. In the larger Advanced Settings box find the entry Hidden files and folders ;
    6. Click the radio button Show hidden files, folders, and drives then OK.

You should now be able to see hidden folders.

5.    Delete QBPRINT.QBP and WPR.INI and then exit Windows Explorer;

6.    Start > Type Change in the Search programs and files (do not click the Enter button);

a.    Locate and click on Change User Account Control Settings;

b.    Drag the scaler down to Never Notify, Click OK and restart the computer;

7.    Open QuickBooks and test emailing and Save as PDF.  

 



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/



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