Error message: "There has been an internal error when processing the request" when adding a Journal

Question

Why do I get the below error message when adding a General Journal Entry via SDK?

JournalEntryAddRs statusMessage="There has been an internal error when processing the request." statusSeverity="Error" statusCode="1000" requestID="1"

The qbsdklog.txt shows this error:

Failed to set tax included flag:  Reckon Accounts error message: Unknown Error Source: .\src\JournalEntryStorage.cpp line #280 HRESULT=0x800410e4

Answer

Reckon Accounts 2019 R2 and later versions now support Gross amounts for Journal. You will get this error if you pass <IsTaxIncluded>true</IsTaxIncluded> and the Company file doesn't have "Allow tax inclusive (gross) prices and costs to be entered." option enabled.

To enable this option, you will need to:

  1. Open Reckon Accounts
  2. Go to Edit > Preferences > Tax > Company Preferences
  3. Select "Allow tax inclusive (gross) prices and costs to be entered."
  4. Click OK when you are done
  5. Add the Journal via the SDK/API again - the error should now be resolved



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Ask the Reckon Community at: https://community.reckon.com/reckon/category_sets/reckon_api

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