Error message: "There has been an internal error when processing the request" when adding a Journal
Question
Why do I get the below error message when adding a General Journal Entry via SDK?
JournalEntryAddRs statusMessage="There has been an internal error when processing the request." statusSeverity="Error" statusCode="1000" requestID="1"
The qbsdklog.txt shows this error:
Failed to set tax included flag: Reckon Accounts error message: Unknown Error Source: .\src\JournalEntryStorage.cpp line #280 HRESULT=0x800410e4
Answer
Reckon Accounts 2019 R2 and later versions now support Gross amounts for Journal. You will get this error if you pass <IsTaxIncluded>true</IsTaxIncluded> and the Company file doesn't have "Allow tax inclusive (gross) prices and costs to be entered." option enabled.
To enable this option, you will need to:
- Open Reckon Accounts
- Go to Edit > Preferences > Tax > Company Preferences
- Select "Allow tax inclusive (gross) prices and costs to be entered."
- Click OK when you are done
- Add the Journal via the SDK/API again - the error should now be resolved
Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon/category_sets/reckon_api
