Printing an Estimate, Sales Receipt (Cash Sale) or Invoice, an incorrect amount appears
Legacy KB ID: 1094
Question
Why do I get a large incorrect amount on the summary information when I print or print preview an invoice, estimate or sales receipt?
Answer
You are using a template created in a previous version of Reckon Accounts that is no longer supported.
We recommend you make this template inactive and create a new one.
To create new templates
- Go to Lists menu and select "Templates" from the options available.
- On the Templates window, left-click on the "Templates" button located on the bottom left corner of the window.
- From the options available, select "New".
- From the "Select Template Type" window, choose the type of template you wish to create and click "OK".
- See "Customising Forms" in the Reckon Accounts help section for assistance with customising the new form.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
