Error - The file size is not a correct multiple of the record length – when uploading the Taxable Payment Annual Reporting

Legacy KB ID: 4982

Question

Why does my posting of the Taxable Payments Annual Report fail?  I get the error:

Please contact your software developer.

The file size is not a correct multiple of the record length.

Answer

The error message suggests that some information is missing from the records in the file.

This is most likely due to a single digit being entered in the Branch No box in the Company Information section of the Company Information screen.

 

Workaround

Company > Company Information > Company Identification

In the small box after the Tax Rego ID (the ABN number), enter a blank.

·         If your Branch No is something other than 001, then enter that number as a 3-digit number, i.e. 2 is entered as 002.

 

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Please contact your AUSkey Administrator validation error for Taxable Payments Annual Report

The file contains non-ASCII characters error when validating or lodging the Taxable Payments Annual

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