“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen

Legacy KB ID: 5200

Question

Why can’t I download my bank transactions into my Reckon One Bank Register?  I get the error:

Error reading selected bank transactions. Error is: Error reading bank transactions from the selected period.  Error is: RetrievalStatus returns InvalidOrUnauthorisedUser.

Answer

This error is generated when there are no transactions to download in the date range specified.  By default, Reckon One will look for transactions over the past 60 days.

Resolution

Check dates of bank transactions and last entries to bank register

1.    Check your Bank Statement for the last date of a transaction

2.    Check your latest entries.

If transactions need to be downloaded:

1.    Administration > General Settings

2.    On the line: , select a range or Custom

3.    If Custom selected, enter a number of days.  The first day should have transactions.

4.    Click Done to complete.

5.    Transactions > Banking, and click the Reconcile button for your bank.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or Log a Support Ticket: https://www.reckon.com/au/support/