Error (File not open (37)) attempting to open the current VIEW. Filter and Range limits

Legacy KB ID: 4805

Question

Why won’t Payroll Premier allow me to complete the Award setup?  I get the error:  “Error (File not open (37)) attempting to open the current VIEW. Filter and Range limits”.

 

Answer

You will experience this problem if you clicked on Cancel before completing the Award setup.  The error is generated because Payroll Premier does not have enough information to create the award properly.  An award will be created but it is not usable.

If you continue clicking Yes or OK you will see the Employees tab, but there are no employees to select.

You will see an entry for this award in the Awards List, but if you select it Payroll Premier will freeze and you will have to use the Task Manager to shut it down.

If you answer NO to the question “Would you like to review which employees are on the award”, then the award will save but not all information that you entered will be saved. 

 

Workarounds

Delete the Award rate from the Awards List and start again.

 

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