Reckon Accounts Business (QuickBooks) hangs when click Reconcile Now

Legacy KB ID: 4282

Question

Why does Reckon Accounts Business (QuickBooks) hang when I try to reconcile an account?

 

Answer

You may experience this issue under a number of circumstances, and you get any one of an array of error messages like:

·         Reckon Accounts Business freezes when you try to reconcile accounts

·         Reckon Accounts Business is not responding

·         Print Driver Host for 32-bit Applications has Stopped Working

·         There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port....

·         Could not print to printer

·         Error: QuickBooks can't complete the current action due to a missing component

·         The device is not ready

 

This issue results from the Reckon Accounts V4 PDF Converter / QuickBooks PDF Converter conflicting with some other system on your computer:

·         With the QBi series and Office 2010 installed, this is most likely to do with a conflict with the Send to One Note Printer. 

·         It may also result from the Reckon Accounts PDF Converter / QuickBooks PDF converter sharing a printer port with other processes.

·         In pre QBi versions and older Windows operating system the problem may be with other software that utilizes PDF creating processes (like FaxTalk Communicator). 

Other reasons include:

·         The Reckon Accounts PDF Converter / QuickBooks PDF converter settings are not compatible with some settings on some 64-bit versions of Windows 7, Vista, or XP operating systems.

·         The Reckon Accounts PDF Converter / QuickBooks PDF converter is selected as the default printer in Windows.

·         The Reckon Accounts PDF Converter / QuickBooks PDF converter is set to Use Printer Offline.

 

The outcome of Reconcile Now crashing varies among users.  In some cases the Reconciliation has been processed, but reports not printed.  Users should relaunch QuickBooks and check Reports > Banking > Previous Reconciliation.  If the report for the latest Reconciliation exists, then you can print the report. 

If the reports were not printed then before attempting a reconciliation again, follow the checks below that are relevant for your computer environment. 

 

Workaround

In the first instance, ensure that the Reckon Accounts PDF Converter / QuickBooks PDF converter, or the Reckon PDF Printer for QuickBooks 2012/13 and later, and the Send to Note 2010 printer are set to their own printer ports.

1.    Before beginning, create a Restore Point for your computer.

2.    Delete the QuickBooks printer files QBprint.qbp and wpr.ini:

    1. Windows 7 & Vista:  C:\Program Data\Intuit\QuickBooks 20xx-x1\

b.    Windows XP:  C:\Documents and Settings\All Users\Application Data\    Intuit\QuickBooks 20xx-x1\

3.    Assign QuickBooks PDF Converter to a separate port:

(Note for 2014 users:  the Reckon Accounts V4 PDF Converter has already been set to its own port (RA2014Port), so you can skipthis section)

a.    Go to Printers and Devices:

                                          i.    Shortcut:  Start > Printers & Devices; otherwise:

                                         ii.    Windows 7:  Start > Control Panel > Hardware and Sound > View Devices and Printers > right-click Reckon PDF Printer and choose See what’s printing.

                                        iii.    Windows Vista:  Start > Control Panel > Hardware and Sound > Printer. Right-click the Reckon PDF Printer and choose Open.

                                       iv.    Windows XP: Double-click Printers and Faxes. Right-click the Reckon PDF Printer and choose Open.

If there are items in the print queue, delete them;

b.    Select Printer Properties > Ports > Add Port > Local Port > New Port;

                                          i.    In Enter a port name, enter ReckonPDF > OK;

                                         ii.    Click on Advance tab;

1.    Select Spool print documents so program finishes printing faster;

2.    Clear the checkbox labelled Enable advanced printing features;

3.    Select Print directly to printer;

4.    Click the Driver dropdown box and select Amyuni Document Converter 300 > Apply > OK

c.    Repeat these steps for Send to One Note printer, applying the name OneNote.

d.    For 64-bit systems:

                                          i.    Right-click the Windows taskbar and choose Task Manager;

                                         ii.    Processes > Image Name > highlight splWOW64.exe and click End Process.  Click on end Process or Yes to complete;

4.    Set your document printer as your Default Printer

5.    Disable UAC

6.    Close all applications and restart the computer.

 

 

If this procedure does not resolve the issue then continue with this guide. 

 

Windows 32-bit systems

If you are using Adobe Reader version 8.0 or 9.0

1.    Update your Adobe Reader to the latest version; or,

2.    Change the Display PDF in Browser preference:

a.    Open Adobe Reader and click on Edit > Preferences

b.    In the Categories list, select Internet

c.    Clear the box  for Display PDF in browser

d.    Click OK to save and close.

 

Check that the Reckon Accounts / QuickBooks PDF converter is not set to Use Printer Offline:

1.    Start > Printers & Devices

2.    Right-click QuickBooks v303 PDF converter and select See what’s printing;

3.    Delete any documents in the print queue by highlighting it, right-click and selecting Cancel All Documents;

4.    Click on the Printer option on the Menu line;

5.    If there is a tick next to Use Printer Offline, click on it;

6.    Close all dialog boxes.

 

The following two workarounds – restarting in Safe Mode and restarting the print spooler are known to allow you to reconcile your accounts.  The other steps may or may not resolve the issue in all cases. 

 

Restart your PC in Safe Mode

If you still have the problem, restart your PC in Safe Mode and launch QuickBooks only and complete your reconciliation.  If operating on a network you will need to choose Safe Mode with Networking.   When finished restart your PC into normal mode.

 

OR

 

Restart the print spooler

(Care:  in some networks this step will force you to reconfigure network printers.  Please refer to your IT Admin for guidance.)

QuickBooks uses temporary files while creating your .pdf file, named Intuit_QBOB_Internal.pdf. This file then gets converted to your .pdf. Sometimes Windows prevents these temporary files from being edited or renamed. QuickBooks is then unable to create your final .pdf file.

1.    Right-click Windows task bar at the bottom of the screen and select Start Task Manager and select Processes tab.

2.    Select the spoolsv.exe process and click End Process.

3.    Click the Windows Start button and then:

a.    Windows 7 or Vista: In the Search field, enter Intuit_QBOB_Internal and press Enter.

b.    Windows XP:  Click Search, select All Files and Folders, and enter Intuit_QBOB_Internal in the filename field.

4.    Delete all files that are found.

5.    Click the Windows Start button and enter %temp% in the Search field and press Enter to open the TEMP folder.

6.    Locate any Intuit_QBOB_Internal.pdf files and delete them. Sort the files alphabetically to make finding the files easier.

7.    Restart the Print spooler:

a.    Click the Windows Start button:

                                          i.    Windows 7 or Windows Vista:  In the Search field, enter services.msc and press Enter.

                                         ii.    Windows XP:  Click Run and type services.msc in the Run field and click OK.

b.    Right-click the Print Spooler process and select Restart

8.    Open QuickBooks and try reconciling your account again.

(Care:  in some networks you may need to reconfigure network printers)

 

 

Other workarounds:

Delete and reinstall the QuickBooks PDF driver.

Note: Other PDF printers, such as products from Viewpoint, may use the same driver files as the QuickBooks PDF Converter. These PDF converters will also need to be deleted before the drivers can be removed.

See KB1154 https://www.quicken.com.au/kb/issue_view.asp?ID=1154 for detailed steps.

 

Rename the qbprint.qbp file.

See KB304 https://www.quicken.com.au/kb/issue_view.asp?ID=304 for details steps.

 

Select another default printer:

1.    Choose File > Exit to close QuickBooks.

2.    Open the Printers Control Panel in Windows

3.    Right-click a printer (not the QuickBooks PDF Converter) and choose Set as Default Printer.

4.    Open QuickBooks and repeat the .pdf file-related task that originally generated the error.

 

Windows 64-bit systems:

If you are using Adobe Reader version 8.0 or 9.0

Follow instructions above.

 

Check that the QuickBooks PDF converter is not set to Use Printer Offline:

Follow instructions above.

 

Delete and recreate File and NUL printer ports.

See steps above.    

 

Restart your PC in Safe Mode.

See above.

OR

Restart the print spooler

Follow instructions above.

 

 

Other workarounds:

Delete and reinstall the QuickBooks PDF driver.


Note: Other PDF printers, such as products from Viewpoint, may use the same driver files as the QuickBooks PDF Converter. These PDF converters will also need to be deleted before the drivers can be removed.

See KB1154 https://www.quicken.com.au/kb/issue_view.asp?ID=1154 for detailed steps.

 

Rename the qbprint.qbp file.

See KB304 https://www.quicken.com.au/kb/issue_view.asp?ID=304 for details steps.

 

Select another default printer.

 

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

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