Error: 16-bit windows subsystem system\CurrentcontrolSet\Control\Virtualdevicedrivers\. vdd Virtual device drivers format in registry is invalid.

Legacy KB ID: 3086

Question

When installing Reckon accounts personal I receive this error, why?

Answer

This error is caused by Reckon accounts persona range requiring particular Windows operating system components which are not present or damaged.

To resolve this issue, contact your computer manufacturer or Microsoft. For more information, see Microsoft Knowledge Base articles Q222975 and Q165214 at www.microsoft.com

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or

Log a Support Ticket: https://www.reckon.com/au/support/