Reckon Accounts Desktop: Subtotal displaying an incorrect amount on invoices

Legacy KB ID: 1477

Question

Why is my subtotal item displaying an incorrect amount on my invoice?

Answer

The subtotal amount appears incorrect if you enter a payment item before a sub total item on an invoice.

Solution

Enter the subtotal item and then insert the payment item, or Delete the Payment line then press tab until you get to the next line.

After this, insert a new line while on the subtotal line, enter the payment item and amount.

Failing this, you may wish to run a rebuild:

  1. Go to File.
  2. Select Utilities.
  3. Select Rebuild Data.

This should resolve any incorrect figures.

Need more help? Reach out to us on the Reckon Community: https://community.reckon.com/

How did we do?

Strange characters appear next to the total amount on invoices, eg, a 'J' instead of a '$'

Reimbursing time as one item on an invoice

Related Articles

Reckon Accounts Desktop: Paid Amount differ from the Original Amount on Tax Detail Reports
Blank Tax Detail reports
Approving an invoice - Reckon Invoices App
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)