Send Mail failed to send message when emailing an invoice from Home & Business.

Legacy KB ID: 5498

Question

I am running Home & Business on a Windows 10 PC with Outlook 2016, why do I get the error “Send Mail failed to send message” when I try to email an invoice?

Answer

Set your Home & Business launch icon as “Run as administrator”.

Issue

Outlook 2016 works on higher security levels than previous editions of Outlook.  Home & Business running with normal permissions on Windows 10 no longer has sufficient permissions to instruct Outlook 2016 to send an email.

Running Home & Business with elevated privileges will give it access to Outlook 2016.

Workaround

1.    Right-click your Home & Business launch icon,

(or, C:\Program Files (x86)\Reckon Accounts Personal\qw.exe)

2.    Properties > Compatibility tab

3.    Tick the box Run this program as an administrator

4.    Click OK to finish.

You should now be able to send your invoice.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon