The 'Financial institution' list is empty when I add a new account

Legacy KB ID: 3121

Question

Why is the 'Financial institution' list is empty when I add a new account?

Answer

To get the account list back again do the following;

1. Cancel the wizard and restart the 'set up new account' wizard again
The account list will not be available

How did we do?

I get an error message referring to QWUTIL7.dll.

Error: "QHI.IDB file not found"

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