Unexpected error when installing Reckon Accounts Home and Business

Legacy KB ID: 4192

Question

Why am I getting an unexpected error when I try to install Reckon Accounts Home and Business?     

Answer

You may experience this issue when installing Reckon Accounts Home and Business 2010 and later on a Windows XP 64-bit operating system.

The computer lacks, or has a corrupted, .Net Framework installation.

Workaround

Uninstall and reinstall all Microsoft .Net Framework installations.

To uninstall .Net Framework:

1.    Control Panel > Add/Remove Programs

2.    Highlight the latest .Net Framework (3.5.1) and click Remove;

3.    Repeat Step 2 untill all .Net Frameworks are removed.

To Install .Net Framework 1.0 and SP1:

1.    Insert the Quicken installation disk and exit the welcome screen;

2.    In Windows Explorer browse to the CD drive\HAB\Disk1\dotnetfx\ and double click on dotnetfx.exe.  Follow the instructions to install.

Update .Net Framework for all updates:

1.    Go to the Microsoft website:  https://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16921

2.    Download and Save the 3 updates to your Desktop:

          NDP20SP2-KB958481-x64.exe

          NDP30SP2-KB958483-x64.exe

          NPD35SP1-KB958484-x64.exe

3.    Run each in the listed order above.

Install Reckon Accounts Home and Business:

1.    Check Control Panel for any installation of Reckon Accounts Home and Business and remove it;

2.    Insert the installation disk and select install.

Additional Information

If you get an error Installation Interrupted, then Reckon Accounts Home and Business is still installed on the PC.  Refer to KB2676 https://kb.reckon.com.au/issue_view.asp?ID=2676 for further instructions. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/