Group Item price shows incorrectly on a Customer Statement in a Multi-currency file.

Legacy KB ID: 5509

Question

Why do my Group Items show incorrectly on the customer Statement?  They are correct on the Invoice and the total of the Statement appears correct.

Answer

Leave the Quantity field on the Group Item line blank and change the quantities on each item.

 

The Issue

When a quantity is added on the Group Item line of a multi-currency Invoice, the Customer Statement will show the home currency equivalent of the foreign amount for the Group Item.  The total of the Customer Statement will show the correct foreign currency total.

Changing the quantity on the component items listed will not produce this error.

 

Workaround

Leave the Quantity field on the Group line blank.

Change the quantity for each item listed for the Group.

  

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon

How did we do?

Why is the item price incorrect when I change to a different currency customer?

Foreign Currency Bill resets to Paid and is zero

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