INB Payment Summary opens when trying to email a pay slip

Legacy KB ID: 5305

Question

Why does the INB Payment summary open when I try to email a pay slip?

 

Answer

Reduce the length of the company file name and remove commas from the Employee Name.

 

Detailed instructions
  1. Company Name
    1. Company > Company Information > Contact Information
    2. In the Company Name field, reduce the length of your name
    Avoid using illegal characters like <  >  :  “  /  \  |  ?  * ~  !  @  #  $  %  ^  &  (  )  +  =  ‘
  2. Employee Name
    1. Employee Centre > Employees
    2. Right-click the Employee Name > Edit Information
    3. On the Personal tab, remove any commas from the Employee’s name

Generate your pay slips again and email. 

 



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

Cannot save as PDF or email from Quickbooks due to printer port assignment ( Nul Port )

Fonts on printed reports do not match screen display?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)