No prompt to select Industry Edition when open Premier or Enterprise

Legacy KB ID: 5135

Question

When I launch Reckon Accounts for the first time in Premier or Enterprise, I expect to be prompted for an Industry Edition, but no prompt comes.  It appears that Accounts Business configures to the General Edition.  Why?

Answer

Uninstall and re-install Accounts Business

The Issue

Your Accounts Business did not install properly. 

The Industry Edition prompt is controlled by a Registry entry.  Where you have a previous version of Premier or Enterprise installed, this installation of 2014 did not adjust the registry, most likely because of some permission restriction on this PC. 

When you open Accounts Business 2014 for the first time, the Registry is checked and the Industry details from the previous version is detected and so the Industry Edition prompt is not generated. 

Workarounds

Workaround 1: Perform a clean uninstall/reinstall of Reckon Accounts Business Range

To perform a clean uninstall/reinstall of Reckon Accounts Business Range please follow steps here

Workaround 2:  Modify the registry

Warning:  If you intend to integrate Accounts Business with another Reckon Product  (like POS), you should not use this method as the other product may not successfully recognise the installation of this version of Accounts Business.

Care:  This step requires you to enter the Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident in making changes to your Registry please refer to your IT professional.

Before proceeding, make a backup of your Registry:

1.    Go to Start > Run > type REGEDIT > press OK > Go to HKEY_LOCAL_MACHINE > Software > Wow6432Node >Intuit > QuickBooksRegistration > XX.0 > superpro

*Note: XX.X represents the version of Reckon Accounts Business Range you are using:

29.0 = Reckon Accounts Business 2020

28.0 = Reckon Accounts Business 2019

27.0 = Reckon Accounts Business 2018

26.0 = Reckon Accounts Business 2017

25.0 = Reckon Accounts Business 2016

2.    On the right-hand side, right click on ActivatedProduct and select Modify

3.    In the Value data field, replace the existing value with the code that represents the industry edition you wish to install.  Codes for Enterprise are in brackets:

• General Edition – replace with superpro (bel)
• Retail Edition – replace with retail (belretail)
• Contractor Edition – replace with contractor (belcontractor)
• Wholesale & Manufacturing Edition – replace with wholesale (belwholesale)
• Nonprofit Edition – replace with nonprofit (belnonprofit)
• Professional Edition – replace with professional (belprofessional)
• Accountant Edition – replace with accountant (belaccountant)
• Click OK to save the changes. 

5.    Open Reckon Accounts and press Ctrl and 1 to check the edition.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/