When opening my company file, I received a message to use the company from a mapped network drive. H

Legacy KB ID: 369

Question

When opening my company file, I received a message to use the company from a mapped network drive. How do I map a network drive?

Answer

If your company file resides on a server or a computer other than the one where you use Reckon Accounts, you may receive a message about using a mapped network drive.

Opening your data via other methods may cause error messages.

You can map a network drive from within Reckon Accounts or through Windows Explorer.

Choose the appropriate method:

To map a network drive from within Reckon Accounts:

1. From the Reckon Accounts File menu, choose Open Company.

2. Select Network Neighborhood from the Look In drop-down list.

3. Double-click the computer where the company file resides.

4. Right-click the folder containing the company file, and select Map Network Drive.

5. Select an unassigned drive letter. Windows defaults to the first available letter, but you can choose any drive letter that is unassigned.

6. Select Reconnect at Logon.

7. Click OK.

8. From the Look In drop-down list, select the drive letter you assigned, and then in the main window choose your company file name and click Open.

9. When the company file opens, hold down the Ctrl key and press the number 1 on the left side of your keyboard to open the Product Information window. Look at the path provided under Location in the File Information area. The location of your file should be something like: G:\QuickBooks Pro\[company name].qbw.

If the address does not start with a drive letter, please review these steps and try again.

To map a network drive within Windows Explorer:

1. Right-click the Windows Start button and choose Explore.

2. Scroll down the left side of Windows Explorer to Network Neighborhood.

3. Double-click Network Neighborhood to expand the network view on the right side.

4. Double-click the computer where the company file resides.

5. Right-click the folder containing the company file and select Map Network Drive.

6. Select an unassigned drive letter. Windows defaults to the first available letter, but you can choose any drive letter that is unassigned.

7. Select Reconnect at Logon.

8. Click OK.

9. Start QuickBooks, and from the File menu, choose Open Company.

10. From the Look In drop-down list, select the drive letter you assigned, and then in the main window choose your company file name and click Open.

11. When the company file opens, hold down the Ctrl key and press the number 1 on the left side of your keyboard to open the Product Information window. Look at the path provided under Location in the File Information area.

The location of your file should be something like: G:\QuickBooks Pro\[company name].qbw.

If the address does not start with a drive letter, please review these steps and try again.

Please note the following:

* You can only map a folder that is specifically shared. For example: If a user on Computer 1 shares his or her C: drive, you will only be able to map the C: drive, not the subfolders contained within the C: drive. If you do not see the option Map Network Drive when you right-click the folder containing your company file, you will need to move up a level and check the higher-level folder (or the drive itself) for the mapping option. If you do not see the option, please check with your system administrator.

* If you map to a hard drive or higher-level folder than the one containing your company file, after you select the assigned drive letter from the Look In drop-down list in the Open a Company window in Reckon Accounts, you will need to navigate to the correct file location before you will see your company file.

* Do not map a network drive if your company file resides on the same computer where you are using Reckon Accounts. Instead, open the file from the drive where the data file resides. The default installation location is. C:\ProgramFiles\Intuit\QuickBooks

Navigate through the local C: drive and the appropriate folder levels to open your company file. If after following the procedures above you are still unable to map a network drive, please contact your system administrator.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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