Windows Installer information box opens when trying to install Accounts Business 2014

Legacy KB ID: 5250

Question

Why does the installation of Accounts Business 2014 stop with a Windows Installer information box opening?

How can I complete the installation of Accounts Business 2014?

 

Answer

Log onto your computer as the built-in Administrator to install

 

The Issue

If the Windows Installer information box opens during an installation, it is because it encountered an issue and is offering you the options you have from this point.

Usually this will occur if your user profile on this computer has become partially corrupt and is preventing you continuing with an installation.

Using another administrator account, creating a new profile for yourself or logging onto this computer with the built-in administrator account will allow you to complete the installation.

 

 

Enabling the Built-In Administrator and install with this account.

 

Windows 8 Pro:

·         At the Metro Start Screen click on Windows Key + X;

·         Select Computer Management;

·         Click on Local Users and Groups, then Users, and then Administrator;

·         Untick Account is disabled on the General tab.

 

Windows 8 (basic):

·         Open an elevated command prompt:  Win+X > Select Command Prompt (Admin)

·         At the command prompt enter:  Net user administrator /active:yes

(you may copy and paste this command)

·         press Enter;

·         Close the elevated command prompt.

 

Windows7 Professional/Ultimate & Vista Business/Ultimate & Windows XP Pro:

·         Right click on Computer, then Manage, then Local Users and Groups, then  Users, and then Administrator;

·         Untick Account is disabled on the General tab.

 

Windows7 Home Premium & Vista Home Basic/Home Premium:

Local Users and Groups is not available in Computer Management with these operating systems but you can enable the Built-in Administrator account using the command prompt, as follows:

·         Click on Start, then  All Programs, then Accessories, then right click Command Prompt and left click Run as administrator;

·         Type in the following command to turn on or off the account:

o    Turning on: net user administrator /active:yes

o    Turning off:  net user administrator /active:no

 

In these operating systems it can also be difficult to determine if the user is in the Administrator group or not. To view users and groups:

·         Either:  Click on Start, in the Search programs and files box, type control userpasswords2 and you will be able to see the users and groups module.

·         Or:  Click on Start, then  All Programs, then Accessories, then Command Prompt, then type control userpasswords2 and you will be able to see the users and groups module.

 

Login to the computer with the Built-In Administrator account and install in Selective Start-Up Mode.

 

When installation completed successfully, login to the computer with a Local Administrator account and disable the Built-In Administrator account.

 

 

Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

 

How did we do?

Internal Error 2738 when installing application

Unknown patch error when applying a QuickBooks patch or service pack.

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)