Reckon Accounts Personal Range: Crashing when adding an invoice or estimate

Legacy KB ID: 4797

Question

Why does Quicken/ReckonAccounts Personal crash when adding an invoice or estimate?

Answer

You will experience this issue when:

• The number of invoices and estimates reaches the limit for the Invoice/Estimates List of 1,500;
• The Tax Control account has been moved or hidden;

Workaround

Invoice/Estimate List has reached 1,500 names:

You will need to create a new datafile.  Archive data from before this financial year.

1. File > File Operations > Year-End Copy;
2. Under Current Data File click on I only want transactions in my current data file starting with this date: and enter the first date for this file – eg: 1/7/20x1;
3. Under Archive Data file:
   1. For Give the archive file a name and location: select a location and if desired alter the default name;
   2. For This archive data file will contain transactions up to an including: enter the day before the first day of the new file – eg: 30/6/20x1;
4. Click OK to carry out the process;
5. When complete, choose to open the Current file.

Tax control Account has been moved

Move the Tax Control Account back to Business

1. Right click Tax Control, then select Edit
2. In Account Location, select Business:Business Tax
3. Click OK to save

Tax control account has been hidden

Show the Tax Control Account:

1. Select Tools > Account List > Manage Accounts
2. Untick the Hide Account box on the Tax Control line
3. Click Close to save and close.