Issues log - Reckon Payroll

We acknowledge that we are not perfect. Software bugs occasionally slipped by our thorough QA and affect the operation of the app. It is our development teams' utmost importance and urgency to resolve the issue. We want to be transparent and communicate these issues and also update on the resolution.


Date reported: 22 Dec 2022

Product affected: Reckon Payroll mobile app and Reckon Payroll (web version)

Issue status: Resolved

'Error: The journal does not balance'.

You may receive this message when attempting to mark your pay run as Paid.

This error is displayed intermittently when selecting your pay run as Mark as Paid

Our development team are investigating this issue but to assist you we have a recommended workaround.

  1. Select the Draft pay run that is not able to be marked as paid and select to edit one of the employees within the pay run. The drawer will open for the employee.
  2. Select to modify one of the calculated values, for example, adjust the quantity of hours against the Ordinary pay item, and select Save and close.
  3. Once saved and the values have been updated, enter the correct value again for the employee and again, Save and close then select Done. Select Mark as paid.
  4. If the issue still persists, continue to apply the step 2 again to the other employee’s within the pay run.

How did we do?

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